They didn’t get back

I joined this site and initially had no issues. If you like a girl and they like you it’s a Match and the girl has to make the first move. Sounds sensible! The problem is you run out of people rather quickly so of course you delete your payment details so they won’t renew….. until they renew and take another payment. I’ve repeatedly written to their “customer service” only to be told by an automated message that their bees are very busy and will get back to me. They didn’t get back to me, closed my query and still haven’t replied to the subsequent query. I’m waiting a month now for a reply.