In YourLoveMeet.com my account was hacked

In YourLoveMeet.com my account was hacked and when I called they had already blocked my account and I was told that I need to start a whole new account with different pictures and a new email address. When I asked to be refunded I was told that this could not be done and if I signed up again they would just give me one month for free. Multiple calls, took one hour to get frustrating answers and had to ask the support member multiple times to repeat himself because I could not understand him.