I am very upset to say the least

I have contacted this site at least a dozen times to try and get an answer. All I am getting is the run around. I am a paid up member. My profile and other pertinent information has been deleted or at least hidden. There was a claim made that I made some kind of derogatory statement, this was totally unfounded. When I asked to have this claim exposed I was told that because of privacy reasons I was unable to challenge this claim. In the meantime I keep getting message to reactivate my account, and messages from women who want to chat with me. I am very upset to say the least.