Customer service with no response

I signed up for one month, which was supposed to automatically renew in one month’s time. The two gentlemen I messaged online, I do not believe were actually them. The one had a Masters degree, however both had very poor grammar. I got suspicious and asked to meet the one. The following day, I was unable to sign in. I have sent countless emails to their customer service with no response…. And? I still am unable to sign in! Now I’m contacting my bank, just great!